Managed Services

Our managed service is the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. Our managed service remove the hassle of customer’s effort in managing IT infrastructures. We effectively become an extension of your IT department. This means less overhead and a larger return on your IT investment.

Maintenance Category

Technical support visit to prevent and identify the problem in the earlier state, such as perform system log check, performance check and general maintenance

  • Regular IT environment checking
  • Visual check on any error led indicator
  • Maintain spare part and backup availability
  • IT resources utilization check
  • Giving Suggestion for performance improvements

For reported problems that cannot be resolved over the phone, Equine will send service engineer onsite to perform best effort problem fixing. This hardware support includes all materials and labor required to restore the Device to full operating status.

  • Offsite and/or Onsite problem solving
  • Root cause based analysis
  • Provide escalation scheme to higher level of support if problem persist
  • Provide detail report and analysis improvements

Spare part for replacement unit must in accordance with the services of the Principal / NPP

  • Part for Certain unit will be provided
  • Backup Unit for certain part will be provided & located on customer office

Service Level Agreement (SLA)

Here are our Service Level Agreement

  • 8 x 5
  • Monday to Friday
  • Exclude Public Holiday

Response Time

  • 1 hours Since Incident report Submitted
  • 4 hours Since Incident report Submitted

  • 24 x 7
  • Monday to Sunday
  • Include Public Holiday

Onsite Time

  • 4 hours resolution to onsite Since Incident report Submitted
  • 6 hours resolution to onsite Since Incident report Submitted

Our Support And Procedure

We provide support center for deliver a better services

Our Support

Local Support

Our low-cost solution to complement other services that are available, as engagement with professionals and local support services is instrumental to breaking the cycle of corrective maintenance support procedures.

Helpdesk Support


In our services we have Escalation Procedure and Problem Reporting Procedure.


Contact us and we’ll put together a solution just for you!