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Ivanti Service Manager Powered by Heat Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti®Service Manager, you gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers. Optimized for the cloud but available on-premises, this fully multi-tenant solution improves day-to-day operations and helps IT teams achieve world-class service management capabilities for IT and for other business departments.

Designed to meet your needs today and tomorrow Whether you’re looking for an ITSM, IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs.

How ITSM help you?


Easy to use incident management which handles ticket in any channel to keep users productive


Get the comprehensive functionality you need in the ultimate ITIL Service Management Solution


Improve customer satisfaction with increased first call resolution rates and better call handling


Add Problem, Change and Configuration Management to ensure high service availability & quality

Why Need to Modernize ITMS?

35 %

IT’s contribution to business strategy

32 %

IT user/customer satisfaction

30 %

Value of IT to the business

Increasing User Engagement and Satisfaction

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